Use the contact form on the website, write a mail at sylviarosat@hotmail.com or you can also contact me via social media. I'll be happy to help if you have questions and to provide you with a catalogue of colours that you can choose for your whip.

While it might be hard to predict how long exactly will the shipping take. Usually for Europe it takes between 7-10 working days . For outside of Europe shipping usually takes between 10-15 working days.

Shipping is 20 euros for Europe (except UK and Finland that is 22 euros) . Shipping outside of Europe is 30 euros.

Once we provide your tracking number, we strongly recommend you keep an eye on it to ensure timely delivery. Unfortunately, we cannot be held responsible for packages that aren't picked up from the post office after a failed delivery attempt. If a package is returned to us, the cost of the return shipping will be the customer’s responsibility. If you request a refund instead, the return shipping fee will be deducted from your refund.

The package will be sent from a EU country so there is no additional taxes for other EU members countries. From experience we know there WILL be additional taxes for England, Switzerland and countries outside of Europe. However we can not tell you exactly how much it will be. We suggest you check by your local authorities what are the fees, import taxes and rules before ordering. We decline any responsibility in case a customer has to pay extra taxes. 

We get it, ordering a product you haven't tried is not always optimal. Therefore, if you are not entirely satisfied with your whip , you can choose to return it during 14 days . You can then either ask for a refund or exchange it if possible for another whip. Shipping costs both ways will remain at the customer 's charge.